Refund policy
RETURN & REFUND POLICY
Last updated: July 21, 2026
Overview
At FixHOMEY, all products — are made to order and produced on demand through our print fulfillment partner. Because each item is custom-manufactured at the time of purchase, we are unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
Damaged, Defective, or Incorrect Items
We stand behind the quality of every order. If your item arrives damaged, contains a manufacturing defect, or is materially different from what you ordered, you are entitled to a free replacement or a full refund.
To be eligible, you must:
- Contact us within 30 days of the delivery date
- Provide your order number and clear photographic evidence of the issue
- Send your request to: info@fixhomeystore.com
Upon review, we will arrange either a free reprint or a refund at no additional cost to you.
Please note: Minor variations in print placement of up to 0.5 inches for direct-to-garment (DTG) products are inherent to the production process and are not considered defects.
Lost Packages
If your order has not arrived within the expected delivery window, please contact us and we will investigate with our fulfillment partner.
- UK domestic orders: please allow up to 30 calendar days beyond the estimated delivery date before reporting a lost package.
- International orders: please allow up to 45 calendar days beyond the estimated delivery date
Lost package claims must be submitted within 1 week after the applicable waiting period ends. Before contacting us, we kindly ask that you verify your delivery address and check with your local post office, as parcels are sometimes held for collection.
Non-Eligible Claims
We are unable to offer reprints or refunds in the following circumstances:
- The customer ordered the wrong size or color
- Size deviations of less than 1 inch from the published size guide
- Low print quality resulting from a low-resolution design file uploaded by the customer
- Delivery failure due to an incorrect or incomplete address provided at checkout
UK Consumers — Statutory Rights
If you are based in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If a product is faulty or not as described, you are entitled to a remedy in accordance with applicable UK consumer protection law.
Contact Us
For any questions regarding your order or this policy, please contact us at: